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Zip Solutions Blog

February 6, 2018

That’s crazy, you can’t put labor on a shelf. You can however, put material back into the warehouse to reduce your waste. Since you can’t “inventory” your labor for later use, service business have a lot of “wasted” labor. That’s one reason labor is so expensive. You can’t inventory it. It has to be used right n...

January 2, 2018

When you are invited into a customer’s home or business, you’re being evaluated as an invited guest. Imagine how you would feel if you invited a stranger in your home and they had an unpleasant odor, or was questionably dressed? What if their language was inappropriate or they had objectionable bias and threw cigar...

December 5, 2017

They go by many names and designs. Most everyone understands them as The Service Agreement. We’ll refer to them as Scheduled Service Plans (SSP’s).


I’m a simple guy. I like to boil an idea down to its most simple element. If an SSP could do ONLY one thing, what should it to do? What’s its main purpose? I co...

November 2, 2017

Below is a graph. Consider the implications on your life and on the life of those you love. Consider the implications on the life of those that work for you. Take it from an old man. Life goes by quickly. Fortunately, I learned the lessons early and nothing would make me happier than to help you reach them as well....

October 5, 2017

It’s a tug of war. The technician needs a raise, the customer complains about cost, and you struggle to make a profit. How do you bring balance when the margins are slim and the competitors are at your door? They want your technicians and your customers.

What’s the secret? Some seem to make it look simple… What is i...

September 2, 2017

What a complicated subject. I’ve made 1000 mistakes until I developed a few principles that I follow when counselling others.

  1. No one pay solution fits every company.

  2. No one company has only one pay plan for everyone.

  3. The pay plan must be understood by all to be effective.

  4. To be understood, the pay...

August 1, 2017

It’s not unfair to give different people different prices. In truth, it’s unfair to give them all the same price. It’s unfair to you and it’s unfair to your customer.

Trying to balance price and competition is one of the more difficult decisions you’ll have to make. Unfortunately, the balance is always changing and...

July 4, 2017

Consumers expectations can be very demanding. As Consumers we are offered purchasing choices hundreds of times a day and we’ve come to love and expect it! However, service providers like us have been slow in adapting to these new demands.

Providing for these demands is difficult. It’s very complicated for service pr...

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