It’s a crazy world. Driving down the empty rush-hour roads in Kansas City feels a little creepy; m...
A Remote Workforce: How to Manage Dispersed Technicians from Home
Plumbing, HVAC and electrical technicians by the nature of their jobs comprise a workforce that is d...
by Russ Duker
The True Cost of Incomplete Business Systems
Take it from an old man; life goes by quickly. From the graph, you can see that work, our jobs, take...
by Russ Duker
How to Account for Wasted Labor
You can put unused material back into the warehouse to reduce your waste, but you can’t put labor ...
by Russ Duker
Financial Balance for Field Service Businesses
It’s a tug of war. The technician needs a raise, the customer complains about cost, and you strugg...
by Russ Duker
Present Options to Drive Sales
Customers’ expectations can be very demanding. As consumers, we are offered purchasing choices hun...
by Russ Duker
Customer Types and Customer Pricing
It’s not unfair to give different customers different prices. In truth, it’s unfair to give ever...
by Russ Duker
My 7 Principles for Service Technician Compensation
Whether you’re a plumber, an electrician, or an HVAC business, knowing what to pay your technician...
by Russ Duker
Customer Retention and Scheduled Service Plans
They go by many names and designs, but nearly every plumber, electrician and HVAC technician underst...
by Russ Duker